FAQ (Frequently Asked Questions)
If you have any other questions, please feel free to contact me! I’m always happy to help.
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About Me.
My name is Sharon and my small business is called Riamelin. (You can read more about my brand story on my blog.) I live in Fife in Scotland and I create my designs from my home. You can find my products here on my Website and in my Etsy Shop. 💜
T-Shirts, Sweatshirts, Hoodies, Mugs and Prints.
These are print on demand products. This is because I don’t have space or the facilities to print them myself. When you place your order I will then pay for the item to be made with the design and in the size you’ve requested - this is why it’s very important to check the size charts before ordering as I cannot change the size for you once your item has been printed and/or shipped. If you let me know very fast after your order, there will be a chance to change it for you before it goes into production. The company I work with then ships the item to you when it has been completed.
Clothing Sizes.
I have selected quality brands for T-Shirts, Sweatshirts and Hoodies and they are generally true to size. If you like a looser fit, please choose a size up. When deciding on your purchase, please read the size charts carefully as once your item is in production I can’t make any changes. Unfortunately I can’t offer exchanges on something that doesn’t fit once you’ve received your items.
Turn Around Times.
It usually takes 3-5 Working Days for your item to be printed, and then a further 3-5 days for the shipping. (These time frames will be longer during the busy Christmas period.)
The company I work with has facilities in lots of different countries so typically your items will be made in the one that is closest to where you live. This helps with costs, delivery times and is better for the planet.
Please note that sometimes a size or colour that you order might not be available at your local facility so your item will be printed and shipped from a different country (the closest one that does have it in stock) which means that it will usually take a little bit longer to arrive. The company provides tracking information so please check your email for the details of your delivery.
Adding a Tip.
Though it is not necessary in Scotland to tip businesses, I have added an option to add a tip at the checkout for those who wish to. You can place your order as normal and just ignore the option - I’m always very grateful to you for shopping with me, with or without a tip! 🥰
Enamel Pins and Keyrings.
These are items that I personally have in stock - I will package and ship them to you myself. I wrap things nicely so that if you’re buying something as a gift you can just give it straight away or have it sent to the recipient. I try to include free little things such as stickers where I can too. 💜 I'm also happy to add any notes you might want for your gift. My customers have commented that they make lovely little gifts for yourself too. 🥰